privacy policy

Introduction

At NALK Air Conditioning & Heating, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you interact with us online, via email, text, or in-person. By using our website or services, you agree to the practices outlined here.

1: Information We Collect

We collect personal information from you when you interact with NALK Air Conditioning & Heating online, by phone, in person, or through text messaging. This may include:
•Contact Information: Name, phone number, email address, and physical mailing address
•Service Information: Details about your HVAC system, service history, preferences, or inquiries
•Payment Information: Billing and transaction details for services provided
•Communication Records: Notes from phone calls, email correspondence, and text message conversations
•Website Data: IP address, browser type, cookies, and other usage details when you visit our website
•Communication Preferences: Your choices regarding how you want to hear from us, including SMS and email settings

2: How We Use Your Information

We use your personal information to support the services and experience we provide, including:
•Scheduling and Service: Booking appointments, delivering HVAC services, and managing job history
•Customer Support: Responding to questions, service requests, or follow-ups
•Billing: Processing payments and sending billing-related notifications
•Communication: Sending service reminders, updates, and promotional messages through email or SMS
•Personalization: Tailoring our communication and offers to better match your needs

Your data is used only for the purposes listed above and never shared with outside parties.

3: SMS Text Messaging Policy

At NALK Air Conditioning & Heating, we take your privacy seriously — especially when it comes to text messages.

How We Use SMS
If you choose to receive text messages from us, we will use your phone number to send you service-related messages such as appointment confirmations, updates, follow-ups, and occasional special offers.

Opt-In Methods
You may give consent to receive SMS communications by:
•Saying yes during a phone call with our staff
•Selecting “Yes” on a website form asking if you’d like to receive text messages

Frequency and Fees
We only send text messages when they’re helpful or relevant to you. Standard message and data rates may apply based on your carrier.

How to Stop Text Messages
You can opt out at any time by replying STOP to any of our messages. Once we receive your opt-out request, we’ll stop all SMS communication.

Your Privacy Matters
We do not share your phone number or personal data with any external organization for any reason. All text messages are managed in-house by NALK and used only to support your service experience.

4: Sharing Your Information

We do not share, transfer, sell, or disclose your personal information to any external organizations under any circumstances. This includes, but is not limited to, third-party service providers, marketing platforms, legal entities, or business transfers. All data you provide stays securely within NALK Air Conditioning & Heating and is used only to support the services you’ve requested or consented to.

5: How We Protect Your Information

We take protecting your information seriously. To keep your personal data secure, we implement industry-standard safeguards including:
•Secure storage systems for electronic and paper records
•Encryption protocols for sensitive information
•Access controls that limit data use to authorized personnel only
•Routine monitoring and updates to our security practices

While no system can guarantee complete protection, we make every reasonable effort to keep your data safe and secure.

6: Your Rights

You have full control over your personal information. At any time, you may:
•Request access to the data we have about you
•Update or correct your contact details
•Ask us to delete your personal information
•Opt out of marketing communications, including SMS or email
•Inquire how your data is being used

To make any of these requests, just contact us using the information provided in the Contact section below. We’ll respond promptly and respectfully.

7: Cookies and Tracking

We use cookies and similar technologies to improve your experience on our website. Cookies help us understand how visitors interact with our site, which pages are most useful, and how we can improve overall functionality.

You can choose to accept or reject cookies through your browser settings. If you disable cookies, some features of our website may not function properly.

8: Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, services, or legal requirements. When we do, the updated version will be posted on this page with a revised effective date.

We encourage you to review this policy periodically so you remain informed about how we protect your information.

9: Data Sharing and Transfers

Your personal data will not be transferred, shared, or disclosed to any external organizations under any circumstances. This includes, but is not limited to, service providers, third parties, legal authorities, or during business transfers.

We are fully committed to maintaining the confidentiality and security of your personal information at all times.

10: Contact Us

If you have any questions about this Privacy Policy or need to make a request related to your personal data, please reach out:

NALK Air Conditioning & Heating
4535 N Bendal Ave #105
Fresno, CA 93722
Phone: +1 (559) 277-8448
Email: info@nalkacandheating.com

We’re here to help and committed to protecting your privacy.